The event was well attended, with residents being greeted by members of the NPH Board, representatives from the Scrutiny and Quality Committee (SQC) and local councillors, to talk about the issues that matter most to them and their communities.

Engagement Cafés are designed to give customers a relaxed and informal setting where they can share their views, ask questions and learn more about the work taking place at NPH. Attendees discussed a range of topics, including housing services, mutual exchange and ways that residents can help shape future decisions.

The event also provided an opportunity for Board Members, SQC representatives and councillors to hear directly from tenants about their experiences and the changes they would like to see, helping ensure resident voices remain at the heart of decision-making. One of our Kingsthorpe tenants, who wished to stay anonymous, told us:

I’d never been to an NPH Engagement Café before, I saw the text message and wanted to find out what it’s about. I came along today not knowing what would happen, but I met with the safety manager and we discussed the cracked steps outside my block. He is going to investigate it so I am pleased I decided to come along.

This event continues to be a key part of how we connect with residents, gather insight and improve services. Alongside this, initiatives such as our new ‘Get Involved and Influence us’ quarterly newsletter are helping to encourage residents to have their say.

Residents interested in getting more involved with NPH can find out about the different ways to share their views and influence services by visiting the Influence Us section of the NPH website.

A big thank you to everyone who joined us and to all colleagues who helped deliver another successful event.