The standards and guidelines that support our services
We regularly review and update our policies to make sure we meet all legal and
regulatory requirements.
Our policies help us provide safe, reliable, and high-quality services for our
customers. We check and improve them regularly, taking into account customer
feedback and any changes in housing laws or guidance.
If you would like a copy of any of our policies, please get in touch. We will
be happy to help.
Call: 0300 330 7003
Our policies and procedures
- Adaptations Policy
- ASB Policy
- Asbestos Management Policy
- Asset Management Strategy
- Bed Bug Policy
- Boundaries and Fencing Policy
- Compensation Policy
- Complaints and Feedback Policy
- Council Garages Policy
- Damp Mould and Condensation Policy
- Decant Policy & Procedure
- Domestic Abuse Policy
- Electrical Safety Policy
- Energy Efficiency and Carbon Reduction Policy
- Freedom of Information Policy
- Fuel Poverty Policy
- Fire Safety Policy
- Gaining Access to a Property Policy and Procedure
- Gas and Heating Policy
- Hate Incident Policy
- Health & Safety Policy
- Radon Management Policy
- Leasehold Management Policy
- Lift Safety Policy
- Mutual Exchange Policy
- Neighbourhood Management Policy
- Recharges Policy
- Rent Income and Arrears Recovery Policy’
- Safeguarding and Vulnerable Adults Policy and Procedure
- SPOC Policy
- Succession Policy
- Sustainable Resources and Waste Management Policy
- Sustainable Transport Policy
- Sustainable Water Policy
- Tenancy Policy
- Tree Policy
- Unacceptable Behaviour Policy
- Procurement and Contract Management Policy
- Policy and Procedure for Dealing with Items Found in Communal Areas
- Water Hygiene Policy
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