During 2025-2026, NPH reviewed its social media channels following feedback from residents about the content they wanted to see, how often updates were shared, and the information that mattered most to them. The aim was to make our communications more useful, engaging and relevant to residents.


How we listened: We gathered feedback through our Social Media Survey, which asked residents what content they found useful, what they would like to see more of, and how NPH could improve its online communications. Residents told us they wanted more information about local events, community safety, repairs, local improvements, council activity and opportunities to get involved. They also asked for more regular updates and greater promotion of The Paint Shop.

What we will be doing: We have introduced a programme of regular social media content focused on the topics residents told us matter most. This includes increased promotion of community events and drop-in sessions, community safety campaigns, more information about local services and improvements, regular updates from The Paint Shop and more opportunities for residents to engage with and influence NPH.

You Said đź’¬

  • We want to know more about local events and community activities
  • Tell us more about what NPH is doing to keep communities safe
  • We would like more information about repairs, local improvements and council activity
  • Promote events more widely and provide regular reminders
  • Update social media more frequently
  • Share more information about The Paint Shop and make it clear that it is open to everyone, not just NPH residents

We Did đź‘Ť

  • Increased promotion of resident drop-in sessions and community cafĂ© events through regular social media posts
  • Delivered community safety communications, including ASB Week of Action campaigns and ongoing safety awareness content
  • Developed evergreen content providing reminders, key information and ways for residents to contact and influence NPH
  • Created a regular monthly schedule of posts promoting The Paint Shop and its activities
  • Shared quarterly updates highlighting The Paint Shop’s impact and achievements
  • Increased the frequency of social media updates to keep residents better informed about local services, events and opportunities
  • Produced content explaining the different ways residents can contact NPH and get involved in shaping services