Company

We want to be a company that residents can trust and feel confident in.

Being a great company means listening, being open, and doing what we say we will do. We use resident feedback to improve how we make decisions, communicate clearly, and make sure services are well managed.

We work to be fair, inclusive and accountable in everything we do. This includes how we support residents, how we work with partners, and how we run NPH day to day.

Our aim is to be a well run organisation that learns from feedback, uses resources wisely, and always puts residents at the heart of what we do.

What we’ve achieved so far

Resident Involvement & Influence Strategy 2025-2029

NPH asked tenants for their views on the 2025–2029 Resident Involvement Strategy. We used your feedback to make it clearer, easier to read, and to give more chances for tenants to get involved and share ideas.

See what else we’ve done

Services

Listen and act on our residents views to provide great services

Homes

Provide great homes that are safe, sustainable and high quality

Neighbourhoods

Work collaboratively to provide great neighbourhoods where residents are proud to live

Let’s keep making it better

We’ll keep listening, learning and taking action on what matters most to you.

Your ideas help shape our homes, services and communities — so keep sharing your thoughts through our surveys, events and conversations.

Together, we’re making NPH a place everyone is proud to call home.