Services

We want to provide services that work well for our residents and meet everyday needs.

By listening to your feedback, we understand what is going well and what needs to improve. You share your views through surveys, events and conversations, and we use this to guide our actions.

Your feedback helps us improve how services are delivered, make information clearer and ensure support is fair and easy to access. This allows us to focus on changes that make a real difference to your daily life.

Our aim is to provide services you can rely on, feel confident using and know have been shaped by residents.

What we’ve achieved so far

Locality working

Tenants told us repairs were taking too long. We changed how our trade teams work by introducing locality working, reducing travel time and helping repairs be completed sooner.

Local pop ups

Tenants told us some repairs were not completed first time due to missing parts. We introduced local pop-up stores so operatives can collect materials on the same day and complete more repairs first time.

See what else we’ve done

Neighbourhoods

Work collaboratively to provide great neighbourhoods where residents are proud to live

Homes

Provide great homes that are safe, sustainable and high quality

Company

Be a great company which is inclusive, successful and well run

Let’s keep making it better

We’ll keep listening, learning and taking action on what matters most to you.

Your ideas help shape our homes, services and communities — so keep sharing your thoughts through our surveys, events and conversations.

Together, we’re making NPH a place everyone is proud to call home.