Pay your rent

Ways to pay your rent

This page provides information on the ways you can pay your housing rent. You can choose whichever method suits you best.

Direct Debit

The easiest way to pay, directly from your bank account. To set up a Direct Debit, complete the form or call us on 0300 330 7003.

Card payments

You will need your rent account reference number, the amount to pay and a credit or debit card to hand to complete the transaction.  

(Please select payment type: Housing / Garages /  Leaseholders)

Pay Now

You can also pay over the phone by calling our Rent Income Team on 01604 838383 (automated, available 24 hours a day).

Please note a 1.34% commission charge is added where payment is made by credit card.

 

Other ways to pay your rent

Payzone and Post Office

Cash payments can be made at most outlets where you see the Payzone sign. 

You can take a letter or statement with you which displays the Payzone barcode, or you can use your Housing Rent Swipe Card (if you need a letter to be sent to you, please call 0300 330 7003).

Standing Order

You can set up a bank standing order payment through your bank. Payment should be made to Northampton Borough Council’s account quoting your rent account reference number with any payment.

Northampton Borough Council

Barclays Bank

Sort Code 20-17-19

Account 70509035

Struggling to pay your rent?

We are here to help

If you’re not able to pay your rent, don’t bury your head in the sand. Talk to us as soon as possible. Whether the problem is due to a change of circumstances, a budgeting problem, or a cut in benefits, we can offer advice and support to prevent you losing your home.

If you need specialist advice

There are a number of organisations who provide free, confidential and non-judgemental money advice.  You can find details of these organistions in our managing your money and benefits sections.

Help towards your rent

Housing Benefit

Housing Benefit is available to help meet the cost of rent and service charge payments.  It is a means tested benefit, which means that entitlement is calculated by taking into account your income and savings, as well as whether anyone else lives in the household and the amount of their income.

If you think you may be entitled to Housing Benefit you should apply as soon as possible because housing benefit will only be paid from the date of your application. The quickest way to apply for Housing benefit is by doing so online.

If you need any assistance or help to apply for housing benefit please contact us.

Discretionary Housing Payments Scheme

The Discretionary Housing Payment (DHP) scheme was introduced to provide financial support for those on a low income who may need further help with their housing costs.

Help through the Discretionary Housing Payment scheme is only available for tenants who are or were in receipt of Housing Benefit and need additional financial support to pay their rent. You cannot receive more than the shortfall in your weekly eligible rent.

The amount awarded is entirely at the discretion of Northampton Borough Council's Housing Benefit Team.  Each application will be assessed on its individual circumstances. 

You can apply online, or contact us on 0300 330 7003 and we can assist you with an application. 

View your rent account online

You can view your rent account online on Your NPH.

You will need to register if you've not done so before. If you have a Citizens Account you are already registered and can access Your NPH as normal.

All you have to do is Login with your username and password.

 

Prize draw

Good luck with our first rent account prize draw!

If your rent account is up to date you don't need to do anything, you will be automatically entered under the following conditions:

  • Rent accounts need to be up to date and not in arrears by Sunday 3rd December to be entered into the draw.
  • The winner will be drawn at random on Monday 4th December.
  • NPH employees are not eligible for the draw.
  • Tenants who have ongoing tenancy breaches will not be eligible for the draw, this includes any legal action taken for anti-social behaviour.
  • The winner will be announced by 8th December 2017.